Privacy Policy
Last updated: April 3, 2026
1. Introduction
BC Medical Access ("we," "our," or "us") operates BCMedicalAccess.ca. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website. Please read this policy carefully. If you disagree with its terms, please discontinue use of the site.
2. Information We Collect
Information you provide directly:
- Contact information (name, email, phone) when you submit an appointment request form
- Health-related information you choose to include in appointment request messages
- Account information if you create a provider account
Information collected automatically:
- Log data (IP address, browser type, pages visited, time spent)
- Analytics data via Google Analytics 4 (anonymized)
- Cookies and similar tracking technologies
3. How We Use Your Information
- To facilitate appointment request connections between patients and healthcare providers
- To improve our website and services
- To communicate with you about your requests
- To send optional newsletters or updates (with your consent)
- To comply with legal obligations
4. Sharing Your Information
We do not sell your personal information. We may share information with:
- Healthcare providers: When you submit an appointment request, your contact information and request details are shared with the relevant provider.
- Service providers: Third-party vendors who assist in operating our website (hosting, email delivery, analytics) under confidentiality agreements.
- Legal requirements: When required by law or to protect our rights.
5. Health Information
BC Medical Access is not a healthcare provider and is not subject to HIPAA or PIPEDA's health information provisions as a covered entity. However, we treat any health-related information you share with us with the highest level of care and discretion. We do not share health information beyond what is necessary to fulfill your appointment request.
6. Cookies
We use cookies to enhance your experience. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, some features of our website may not function properly without cookies.
7. Your Rights (PIPEDA)
Under Canada's Personal Information Protection and Electronic Documents Act (PIPEDA), you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Withdraw consent for non-essential data processing
- Request deletion of your personal information
To exercise these rights, contact us at [email protected].
8. Data Retention
We retain appointment request data for 24 months to facilitate follow-up and dispute resolution. Analytics data is retained per Google Analytics' standard retention policy (14 months). You may request deletion of your data at any time.
9. Security
We implement industry-standard security measures including TLS encryption, secure database storage, and access controls. However, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.
10. Contact Us
For privacy-related questions or to exercise your rights, contact us at: [email protected]